These terms govern use of the MedFlow service ("the Service") provided by MedFlow AI Limited, a company registered in England and Wales (company number 17250952) ("MedFlow", "we", "us"). By creating an account or using the Service, the clinic or business doing so ("you", "the Clinic") agrees to these terms.
MedFlow provides an AI-powered receptionist that responds to patient enquiries on messaging channels connected by the Clinic, provides pricing information from data the Clinic supplies, checks availability against the Clinic's connected calendar, creates bookings, and generates deposit payment links through the Clinic's own payment account. The Service assists with administration; it does not provide medical advice, diagnosis, or treatment.
Responses are generated by artificial intelligence. While the Service includes safeguards designed to keep responses accurate and grounded in your data, AI output can contain errors. You should monitor conversations and correct any inaccuracies. MedFlow does not guarantee that every response will be error-free.
The Service is provided on a monthly subscription at the price agreed when you sign up. Fees are payable in advance and are non-refundable except as required by law. We may change pricing with at least 30 days' notice. Payment processing fees charged by your payment provider are your responsibility.
Each party will comply with applicable data protection law. For patient personal data, you are the controller and MedFlow is your processor, acting on your instructions under the data processing agreement between us. Our Privacy Policy describes how data is handled.
The Service depends on third-party platforms (including Meta's WhatsApp and Instagram, Google Calendar, Stripe, and AI model providers). We are not responsible for outages, changes, or restrictions imposed by those platforms, though we will make reasonable efforts to work around them.
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may suspend the Service for maintenance or security reasons, and will give notice where reasonably possible.
MedFlow retains all rights in the Service and its software. You retain all rights in your data. You grant us the licence needed to process your data to provide the Service.
Nothing in these terms limits liability that cannot be limited by law. Subject to that, MedFlow is not liable for indirect or consequential loss, loss of profits, or loss of data, and our total liability arising in any 12-month period is limited to the fees you paid for the Service in that period. The Service supports, but does not replace, your own clinical and administrative judgement.
Either party may terminate with 30 days' written notice. We may suspend or terminate immediately for material breach, non-payment, or unlawful use. On termination we will delete or return patient data in accordance with the data processing agreement.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the remainder continues in effect. We may update these terms with reasonable notice; continued use after notice constitutes acceptance.
MedFlow AI Limited, company number 17250952 · support@medflowai.io