Built for private medical & aesthetic clinics

Zero missed inquiries.
AI responds in 8 seconds.

The complete AI system for aesthetics and medical clinics — from first inquiry to booked procedure, in under 60 seconds.

47%
of patients book the first clinic to respond
4–12h
Average clinic response time today
30–50%
of inbound leads lost to response latency
Division of Labor

You handle patients. We handle everything else.

There is no technical setup, no software to install, no team to train. MedFlow is a managed service. Your team stays focused on what they do best.

MedFlow handles

The complete technical stack.

  • ✓WhatsApp Business and Instagram API setup
  • ✓Google Calendar and Stripe integration
  • ✓LLM orchestration, routing, and failover
  • ✓AI training on your clinic's data
  • ✓Security, encryption, audit logging
  • ✓Hosting, uptime, and 24/7 monitoring
  • ✓Continuous model and tool improvements
Your clinic handles

The clinic itself.

  • ·Your patients, in-clinic and post-care
  • ·Your procedures, pricing, and practitioners
  • ·Your brand voice and clinical standards
  • ·Approving AI replies during the first 24h
  • ·Escalated cases that need human judgment
  • ·The strategic decisions only an owner can make
  • ·Saying yes to patients faster than competitors
Architecture

The system behind every reply

Every patient message flows through a multi-stage pipeline. Language detection, model routing, knowledge injection, safety enforcement, tool execution, integration callouts — production-grade infrastructure, not a chatbot wrapper.

INBOUND ROUTING LLM ORCHESTRATION SAFETY + KNOWLEDGE TOOL EXECUTION OUTBOUND WhatsApp Business Meta Cloud API webhook · signature verified Instagram DM Meta Graph API webhook · signature verified Owner alerts (WhatsApp) Owner-only channel identity verified Language Detection Auto-detect on inbound EN · AR · TR · DE · FR · ES Identity Resolution Cross-channel matching phone · IG handle · email Intent Classification Routes to AI employee AI receptionist + owner alerts Claude Sonnet 4.6 PRIMARY MODEL Complex reasoning + tools claude-sonnet-4-6 Claude Haiku 4.5 FAST MODEL Classification + light tasks claude-haiku-4-5 OpenAI GPT AUTOMATIC FAILOVER Circuit breaker on 429/500 gpt-4 · gpt-4-turbo ↳ per-call audit trail retries · latency · cost Clinic Knowledge Layer Injected per-clinic, never hallucinated procedures · pricing · practitioners hours · FAQs · brand tone · memory Safety Enforcement Layer OWNER ALWAYS IN CONTROL kill switch · quiet hours · escalation keywords loop prevention · per-patient action history Patient Memory Cross-session, per-patient clinical notes · preferences flags · interaction history Tool Execution Layer · 18 production tools · 400+ test probes THE AI DOESN'T JUST TALK — IT ACTS send_quote book_consultation send_payment_link escalate_to_human query_clinic_activity + 13 more tools Stripe payment_links · webhooks Google Calendar OAuth · real-time sync Outbound Reply contextual · <60s end-to-end Supabase audit log · RLS · EU-hosted
18
Production tools
400+
Automated test probes
3
LLMs orchestrated
EU
Data residency · Supabase
Live Demo

See it work — patient-side and owner-side.

Select a clinic type to see how MedFlow talks to patients.

Choose your clinic type
Try asking…
M
MedFlow AI
Online · responds in seconds
LIVE
Powered by Claude AI — the same AI that runs in your live MedFlow dashboard, trained on your clinic's exact treatments, pricing and brand voice.
£4–8k
Average treatment value · private clinics
60–120
Inbound inquiries per week · active clinic
24/7
When patients send their first message
<60s
MedFlow response time target
Patient-Facing AI

Handles the hard questions

Pricing objections. Clinical concerns. Comparison shopping. Late-night panic. The patient AI deals with the full conversation, not just the easy parts.

.
Reads the room.
Acknowledges nervousness, handles objections, doesn't ask a question they've already answered.
.
Knows your menu.
Trained on your real procedures, prices, practitioners, hours, FAQs. Never invents what you don't offer.
.
Escalates clinically.
Detects medical complexity, refund requests, complaints — flags your team instantly. Never pretends to be a clinician.
SM
+44 7700 900142
WHATSAPP · NEW LEAD · 22:47
AI live
PATIENT · 22:47
Hi how much for veneers, another clinic quoted me £450 each which is much cheaper
CLINIC AI · 22:47 · 6s
Hi! Our porcelain veneers (Emax) are £850 each. The £450 price is usually composite veneers, not porcelain. They're different products: composite lasts 5-8 years and can stain, Emax lasts 15-20 and doesn't. Worth comparing on like-for-like.

How many teeth are you looking at?
PATIENT · 22:48
probably 8 on the top arch
CLINIC AI · 22:48 · 4s
8 Emax veneers upper arch is £6,800. Includes consultation, digital smile preview, fitting, and 5-year warranty.

Free DSD preview at consultation — you see your new smile before any work starts. Want me to find you a slot?
Objection handled · Quote sent · Booking offered 61s total
Live tool execution · trace
trace_id: tr_a8f3...c14
22:48:03
Patient message received · WhatsApp
+0ms
22:48:04
LLM call · claude-sonnet-4-6
+1.2s
22:48:05
Tool call · send_quote · 8 × Emax veneers @ £850
+1.4s
22:48:06
Quote persisted · QT-A91F3 · £6,800
+1.8s
22:48:08
Reply sent to patient · WhatsApp
+4.0s
22:48:09
Audit log written · agent_log + tool_executions
+4.3s
Quote generated, sent, persisted, audited end-to-end 4.3s
Live Execution

Every action auditable

Every patient message triggers a traceable pipeline. Model call, tool execution, side-effects, audit log — captured per-message with timestamps and trace IDs. No black boxes.

.
Real side-effects.
Quotes saved. Calendars updated. Payment links generated. Not just text replies — real operational work.
.
Full trace per message.
Which model · which tool · what arguments · what outcome · how long it took. Every clinic owner can audit every AI action.
.
Sub-5-second end-to-end.
From inbound WhatsApp to outbound reply with action complete. Faster than any human coordinator.
Compliance + Security

Patient data, by design.

Built with UK GDPR alignment baked into the architecture. Not bolted on as policy.

How patient data flows

From inbound to audit log

  1. 01Patient message enters via TLS 1.3 (encrypted in transit)
  2. 02Stored in EU-hosted Supabase (AES-256 at rest)
  3. 03Row-level security enforces per-clinic isolation
  4. 04Data never leaves the EU region
  5. 05Patient memory honors right-to-erasure on request
  6. 06Audit log written alongside every action, immutable
GDPR & UK GDPR aligned
Right to access, right to erasure, data portability, breach notification SLA. DPA available on request.
EU-hosted database (Frankfurt)
Supabase in Frankfurt (AWS eu-central-1). AES-256 encryption at rest, TLS 1.3 in transit. Backup and disaster recovery built in. Sub-processor locations are listed in our DPA.
No third-party data sharing
Your patient data is never used to train AI models, never sold, never shared. Yours, only.
GDPR-aligned architecture UK GDPR-aligned TLS 1.3 + AES-256 Row-level security Right to erasure built-in
Pricing

Book a demo to discuss pricing & onboarding

Every clinic is different — inquiry volume, treatment mix, team size, languages. We walk through your setup, show MedFlow against your real numbers, and quote accordingly.

Get Started

Stop losing patients to faster clinics

Every day without automation is revenue walking out the door. Start your 2-week free trial. No long-term contracts.

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